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Free standard shipping on orders over $99
We ship your pet’s favorites worldwide! Some items may have location-based restrictions, but we do our best to deliver wherever your furry friends are.
After you place your order, we’ll send estimated delivery dates based on item availability and your selected shipping method. You’ll see accurate shipping times during checkout.
Shipping rates are based on the total weight of your order. Product weights are listed on each item page, and all weights are rounded up to the next full pound for shipping accuracy.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
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We work closely with our suppliers to ensure timely and secure shipping of all materials, products, or inventory to our facilities. All shipments must be packaged properly and dispatched as per the agreed schedule.
Shipping timelines may vary depending on the supplier's location and the type of goods being transported. On average, domestic shipments take 5 to 10 business days, while international shipments may take 10 to 20 business days. Delays must be communicated in advance.
Each shipment must include complete documentation such as invoices, packing lists, and shipping labels. Failure to provide proper documentation may result in delays or rejection of goods upon arrival.
All shipping costs, unless otherwise agreed, will be borne by the supplier. For international shipments, suppliers must ensure compliance with customs regulations and provide all necessary export/import documents.
Products must be securely packaged to prevent any damage during transit. Any damaged or lost items during shipping will be the supplier’s responsibility unless agreed otherwise in the contract.
Shipping weights and dimensions must be accurate. Any discrepancies may result in additional charges or delays. Suppliers are advised to track shipments and share tracking information with our logistics team immediately after dispatch.
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